Troubleshooting not seeing your Turnitin report

Assignments, Quizzes and Exams Turnitin

If you are not seeing a Turnitin report after your submit to assignment you may need to wait a little longer or you may have uploaded an incompatible file type. If the paper is a first submission, it can take up to ten minutes to generate. If the paper is a resubmission overwriting a previous submission, the Originality Report may take 24 hours to generate.

If you have uploaded an incompatible file type you may see this error message (See Fig. 1).Error message stating the need to resubmit to Turnitin with a submission containing more than 20 words
Figure 1: Turnitin error message

We recommend that you save your Word files as a .pdf (Windows) and a XXX (Mac) as seen in the images below to achieve a successful upload (See Fig. 1 & 2). Here are further instructions for Windows, Mac and iOS.

Other options are to either convert your image pdf to an ocr pdf or revert back to a standard word document to make your submission. Here are the accepted file types for uploads to Turnitin.
Dialog box showing PDF .pdf as the correct file type on Windows
Figure 1: Saving a Word document as a .pdf file on Windows

Dialog box showing PDF .pdf as the correct file type on a Mac
Figure 2: Saving a Word document as a .pdf file on Mac