Student complaint resolution
Students enrolled in distance education courses who have a complaint about a course or experience should follow the complaint policy for their respective home institution.
- University of Missouri-Columbia Consumer Information Disclosures
- University of Missouri-Kansas City Student Complaint Policy
- Missouri University of Science & Technology Student Complaints & Grievances
- University of Missouri-St. Louis Student Complaint/Grievance Procedures
Allegations of criminal offenses or alleged violations of a State’s general-purpose laws may be made directly to the relevant State agencies.
If a student living in a state that is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) is not satisfied with the outcome of the institutional process for handling complaints, the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident, to the Missouri SARA Portal Entity: the Missouri Department of Higher Education & Workforce Development. Please review the NC-SARA Complaint Process.
Missouri NC-SARA Portal Agency Contact:
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
For students residing in the state of California, please contact the California Department of Consumer Affairs for complaints:
California Department of Consumer Affairs Consumer Information Center
1625 North Market, Suite N-112
Sacramento, CA 95834
The Department of Education’s Federal Regulations 34 CFR 668.43 (a)(5)(v) mandate that each institution inform students of whether their program curriculum, both distance education programs and face-to-face programs, meets the state requirements for each program that leads to licensure or certification.
Select a state
If you live outside the state of Missouri and are considering enrolling in an on-campus/face-to-face program at a University of Missouri System university that leads to a professional licensure and certification, we strongly recommend that you confirm that the university meets federal regulations for your state.
Please click the link below related to your university of interest:
If your academic program of interest is not listed, please contact the State Authorization Coordinator for more information.
Licensing contact information
If you live outside the state of Missouri and are considering enrolling in an online program that leads to a professional licensure, the University of Missouri System strongly recommends that you inquire with the applicable licensing board in your state or the state in which you intend to work to determine the most up-to-date information regarding state licensure requirements prior to enrolling in any academic program. The University of Missouri System makes every effort to ensure licensure information is current, however, licensure regulations are always subject to change.
Please click the link below related to your academic program of interest for licensure body contact information:
- Dental Boards: American Dental Association
- Dental Boards: American Dental Hygiene Association
- Law: American Bar Association
- Medical: State Boards
- Occupational Therapy
- Pharmacy: National Association of Boards of Pharmacy
- Physical Therapy
- Social Work
- Speech Language: American Speech-Language-Hearing Association
- Teacher Education
If you are an international student interested in enrolling in University of Missouri System online programs, please note: Your home country may regulate distance education provided to students in its jurisdiction and may charge additional taxes, withholdings or fees to students enrolled in online distance education programs. International students are advised to understand and be apprised of the rules, regulations, and requirements related to online distance education programs in their country of residence.
In addition, some countries may not formally recognize foreign online degrees and certificates, which may have implications for students who later seek to enroll in other educational programs, or for those who seek employment with that country’s government or other employers requiring specific credentials. International students are advised to review these requirements prior to enrollment. If you’re considering enrolling in an online program that leads to a professional license, contact the appropriate professional licensing board in your country of residence or the country where you intend to work in order to determine whether an online degree or certificate from the University of Missouri System will be recognized.
International students should contact the State Authorization Coordinator for assistance in addressing these issues before enrolling in University of Missouri System online programs.