Assignments, Quizzes and Exams Smarter Proctoring
Figure 1: SmarterProctoring menu bar
If the password/access code is not automatically added to the access code field for the test:
- Manually clear the password field. Hightlight the dots that appear there and press backspace or delete.
- Click the blue Key icon in the SmarterProctoring bar at the top of the page (See Fig. 1).
- Select the option to Inject Password.
- If clicking that does not add the password, click on the yellow Show Support Chat button and open a chat session with one of the company's support reps. They are available 24/7, but may not be with you instantly. The chat will show your position in the queue.
Note: The test timer has not started at this point, so the time waiting for and working with their rep will not count against it. - Allow the SmarterProctoring rep to access your computer so they can enter the password for you.
- If this still fails, do not just close the window or the browser. Please click on the red Stop Proctoring Session button to properly close the session. Email teachingtools@umsystem.edu with your name, the name of the test, the name of the class, and a description of what happened. Please copy your instructor on the email.